1) MINIMUM ORDER: $75!2) SHIPPING TIME: WE GENERALLY SHIP ORDERS WITHIN 1 TO 3 WEEKS BUT WE WILL ALWAYS DO WHAT THE CUSTOMER REQUIRES IF POSSIBLE. PLEASE ORDER EARLY TO AVOID DELAYS DURING PEAK HOLIDAY TIMES.3) SHIPPING CARRIER: WE SHIP SMALL PACKAGES VIA RPS GROUND PREPAID. ON TRUCK ORDERS WE CAN SHIP PREPAID OR COLLECT UPON CUSTOMER REQUEST.4) SHIPPING CHARGES: ON SMALL PACKAGE SHIPMENTS WE CHARGE ACTUAL SHIPPING & INSURANCE CHARGES PLUS A $2.00 A BOX HANDLING FEE. A $5.00 COD FEE IS ADDED TO ALL COD ORDERS. WE DO EVERYTHING POSSIBLE TO PACK EVERYTHING WELL & TO MINIMIZE SHIPPING CHARGES. EXPECT SHIPPING, HANDLING & INSURANCE CHARGES TO RANGE FROM 5 TO 18% OF OUR REGULAR WHOLESALE PRICE(S). SHIPPING CHARGES VARY DEPENDING ON LOCATION & PRODUCTS ORDERED. CONTINENTAL U.S. ONLY. FOR SHIPPING AIR & INTERNATIONAL SHIPMENTS PLEASE CALL US @ 1-877-BOBBINS FOR RATES. OUR MINIMUM SHIPPING CHARGE IS $7.50 PER ORDER. ON TRUCK ORDERS WE WILL SHIP EITHER FREIGHT PREPAID OR COLLECT UPON YOUR REQUEST. WE CHARGE A $10 PER PALLET HANDLING CHARGE ON TRUCK ORDERS.5) PLACING AN ORDER: TO PLACE AN ORDER CALL US @ 1-877-BOBBINS (262-2467) OR 1-802-223-1757 OR FAX US ANYTIME 24 HRS A DAY @ 1-802-223-0629 USING THE ORDER FORM IF POSSIBLE OR MAIL US THE ORDER FORM @ VERMONT BOBBIN COLLECTABLES, ATTN: ORDER DEPT., 54 TAYCON DRIVE, EAST MONTPELIER, VERMONT 05651. 6) PAYMENT OPTIONS: WE ACCEPT VISA, MC, AMEX, DISC, COD, CHECKS & MONEY ORDERS. NET 30 TERMS ARE ACCEPTED BY CREDIT WORTHY COMPANIES. PLEASE PROVIDE 1 BANK & 3 TRADE REFERENCES. PLEASE ALLOW UP TO 4 WEEKS FOR NET 30 APPROVAL. 7) BACK ORDERS: WE AUTOMATICALLY BACK ORDER ITEMS IF ITEM(S) TOTAL $25 OR MORE AND ARE NOT AVAILABLE @ THE TIME OF SHIPMENT. IF BACK ORDERS ARE NOT DESIRED PLEASE CHECK THE BOX TITLED NO B/O ON THE ORDER FORM.8) RETURNS: THOUGH WE FEEL THAT YOU WILL BE 100% SATISFIED WITH OUR MERCHANDISE YOU HAVE A 30 DAY SATISFACTION GUARANTEE. TO RECEIVE A REPLACEMENT, CREDIT OR REFUND FOR ANY REASON PLEASE CONTACT US WITHIN 30 DAYS OF RECEIPT FOR AUTHORIZATION & WE'LL TAKE CARE OF YOUR NEEDS NO QUESTIONS ASKED. DO NOT RETURN ANY MERCHANDISE UNTIL YOU CONTACT US FIRST. ANY UNAUTHORIZED RETURNS WILL BE SUBJECT TO A 15% RESTOCKING CHARGE. ANY RETURNS AFTER 30 DAYS OF RECEIPT ARE SUBJECT TO A 15% RESTOCKING CHARGE. WE RESERVE THE RIGHT NOT TO ACCEPT RETURNS AFTER 60 DAYS. RETURNS MUST BE PACKED WELL & IN THEIR ORIGINAL CARTON(S) IF POSSIBLE & RECEIVED IN GOOD SALEABLE CONDITION . 9) DAMAGES: THOUGH OUR SHIPPING DEPARTMENT DOES EVERYTHING POSSIBLE TO MAKE SURE YOUR SHIPMENT IS RECEIVED IN GOOD CONDITION DAMAGES DO OCCUR FROM TIME TO TIME. IF DAMAGES ARE RECEIVED FROM OUR CARRIER PLEASE PACK THE ITEM(S) SECURELY IN THEIR ORIGINAL CARTON(S) & SEAL. GIVE US A CALL IMMEDIATELY (WITHIN 5 DAYS OF RECEIPT PLEASE) @ 1-877-BOBBINS OR FAX US @ 1-802-223-0629. WE'LL NEED YOU TO TELL US YOUR INVOICE NUMBER, IF SHIPPED SMALL PACKAGE WE'LL NEED THE 13 DIGIT RPS TRACKING NUMBER THAT STARTS WITH 054, IF SHIPPED TRUCK WE'LL NEED THE PRO NUMBER & THE LIST OF DAMAGED ITEMS USING OUR SKU'S & DESCRIPTIONS IF POSSIBLE.. WE'LL HAVE THE CARRIER PICK UP THE DAMAGED MERCHANDISE IMMEDIATELY & WE'LL SHIP NEW MERCHANDISE BACK TO YOU ASAP.10) RETURNED CHECKS: WILL BE SUBJECT TO A $20 RETURNED CHECK FEE. 11) PRICES: DUE TO MARKET FLUCTUATIONS PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.12) GUARANTEE: YOU ARE ENTITLED TO A 30 DAY NO QUESTIONS ASKED SATISFACTIONGUARANTEE.

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